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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person; this is just another option which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign up

For more information, please contact reception or, next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on, such as a bank statement, but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign up.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

Telephone problems 

Due to a power cut Tuesday 22nd May, in the evening, we have lost power to our telephones

This has blown a switch and we are waiting for a new piece of hardware to be delivered and installed

We are very sorry for inconvenience but please rest assured we are doing all we can to get up and running again

Lucy our healthcare assistant is retiring at the end of May after 10 years at Garway Medical Practice 

She would like us to pass on how much she has enjoyed caring for you for the past 10 years

We have 2 female doctors and 1 male doctor

Female - Dr M Ahmed who speaks fluent Arabic - she also performs cervical smear tests to help prevent cervical cancer. 

Please book a double appointment for this

Female - Dr V Kaushal

Male - Dr J Phornnarit (lead GP)

Take control of your medications by ordering online - INCLUDING an app on your smartphone or smart device.

If you do not already have an online account please bring 2 forms of identification to our receptionist (one must be a photo ID).

We are sure you appreciate that this is essential to protect your privacy! 

Open this guide for more details Ordering Repeat Medications Online - Guide

Prescribing Wisely - See details of changes to some medications and the NHS initiative regarding medications that you can buy without a prescription (over the counter) Prescribing Wisely Factsheet

Communicating with us 

  • English not your first language? Click on the link in the top right corner to translate the website into many languages via Google Translate.
  • Do you have a disability, impairment or sensory loss & need to receive information in a way you can easily understand? 

Please open this document for details of how we can make sure you have access to information in a format accessible to you.

Communication Preferences

Welcome to Garway Medical Practice

Please open this link to read an interesting article printed in the Observer March 2019 including high praise for one of the original founders of Garway Medical Practice. Thank you very much to the Chair of our patient group for sharing this with us 

Dr A J Cronin Article Observer Newspaper March 2019

We are passionate about the care we provide and believe in primary care being about caring for the individual person. We aim to provide the highest standard of care at all times. We do this by working as a team - listening to each other, our staff and to you, our patients. In this way, we ensure we are being responsive to the community and local environment.

Our Vision Statement

Our vision is to provide high quality, responsive, flexible and person-centred services that are tailored around the diverse needs of the whole community. Our strapline ‘Primary Care for People’ summarises this commitment and sets out our underlying values and ethos.

Statement of Purpose


The practice has full disabled access and a double door entrance suitable for users of wheelchairs and other mobility aids. All consultation rooms are at ground floor level. We have a wheelchair accessible toilet.

General Data Protection Regulations (GDPR)

We are sure that you will have heard about this regulation that comes into place on the 25th May.

To read more about our compliance with this and how we hold and process any information about you please open this document.

How we Use your Information & Privacy Notice - Please Open These Documents for Details 

How we Share your Information

Privacy Notice - Medical Records

Fair Process & Privacy Notice - GDPR

Diabetic Eye Screening Programme Privacy Notice


We welcome all feedback, positive and negative, to help us monitor our service and make improvements

You can:-

Complete the 'Friends and Family Feedback forms' in reception

Email us on

Write to us

Ask to speak with the practice manager 

We hope that you will be satisfied with our service but if you do have cause to complain please either ask to speak to the practice manager, write to us here for the attention of the practice manager or complete our complaints form. 
We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.
Practice Complaints Procedure

Practice Complaints Form

(Site updated 22/05/2019)

Contact Details

Garway Medical Practice

Contact Telephone

020 7616 2900
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