Appointments

 

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Your Appointment

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 020 7616 2900, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use our online request form PATCHS, Monday to Friday from 7am to 4pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 to 14 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • face to face or telephone appointments at our enhanced access hubs
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

 

Cancelling or changing an appointment

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

 

If you need help when the Practice is closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

 

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
 

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible

 

Accessing Patient Services

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
  • We offer an open reception and telephone service from 8am to 6.30pm from Monday to Friday
  • Patients can make an online booking up to 2 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Enhanced Access Hubs. 
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week. 

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.